Leadership for the associate

Allow yourself to imagine: what would a business look like and feel like with employees who were enthused and motivated at every level of the organisation, where people were behaving in alignment to known and common goals, and where it was known that each and every individual was responsible for creating the results of the business, and where that responsibility was a joy, not a burden. Imagine staff who knew that they were employed not to perform a function that was set and rigidly defined, but that they were employed because of their capacity to bring about the aims and goals of the business, to make every interaction with internal and external customers the best that it could possibly be, and where they gained satisfaction out of being the mission of the business fully expressed. In effect, this organisation experienced people being leaders at every level.

In the Ipsemet programme, leadership is something that is reduced to its fundamental and simply realisable basics, and achievable in every person because true leadership is independent of the skills and qualities that, in the past, have been considered the requirements of effective corporate leadership.

Modern leadership has two building blocks: mission and vision creation, and enrolment into that mission and vision at every level. It is this accessibility to leadership that enables a fast moving organisation to respond to an equally fast moving environment where customer’s demands are ever increasing, and expectations ever harder to match. The attempts to proceduralise customer service and customer satisfaction merely result in a set of rules and processes for behaviour that are ultimately always out of date and out of step with requirements. True customer satisfaction, where the customer experiences an internal “wow” at the level of care and personal attention cannot be procedural. It has to be current, immediate, and from a genuine desire to serve.

That commitment can only come from people who know what they are there to provide, why they are doing so, and that the organisation has trust in their ability to provide it.

People who experience the Ipsemet Programme for Associate Leadership realise this is their opportunity to make the difference, and to reap the rewards that such individual responsibility and leadership guarantee; personal satisfaction, genuine self belief, and the knowledge that they are instrumental in creating their own future and that of their organisation.

Experiencing the Ipsemet Programme enables people to be leaders in all aspects of their life, to fulfil their own mission and vision in a corporate environment, and at a personal level.